How to Assign or Switch Inboxes After Launching a Campaign

Assign or switch inboxes

1. Open your active campaign from the left nav bar
2. Click on Add/remove sender mailboxes
3. If your new sender is already active, just click the box and hit "Assign Agents"

💡 If the inbox you want isn’t listed, make sure you've already invited them (see below).

Add a new inbox to Ora

1. Head back to steps 1 and 2 above, but instead of reassigning an active sender, invite a new one instead
2. You'll need to follow the steps from this article to invite a new sender
3. Return to your campaign and assign the inbox as shown above

What happens when you switch inboxes

• The new inbox picks up where the last one left off
• Leads won’t receive duplicate emails
• Ora starts the new sender at a low volume (17/day) and ramps up gradually
• You can assign multiple inboxes to increase daily volume, but you need to purchase an agent per inbox

Common questions

Will I lose any data if I switch inboxes?
No. All campaign history and logic stay intact, you're just swapping the sender.

Do I need to warm up a new inbox?
We will test your deliverability on your new sender for you and if your inbox passes, there is no need to warm the inbox. Ora handles a ramping your new inbox with a gradual send ramp.

Can I remove the old inbox after switching?
Yes. You can unassign it from the campaign. If you want it fully removed from Ora, contact support.