Troubleshooting Lavender

Ah, tech issues. We’ve all been there — even at Lavender. 😉
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Here’s how to fix the most common ones fast.

Step 1: Start With the Basics

Is your browser up to date?

For Chrome:

1. Click ⋮ → Help → About Google Chrome
2. Chrome will auto-check for updates
3. Click Update and Restart

For Microsoft Edge:

1. Visit edge://settings/help
2. Edge will auto-check for updates
3. If prompted, click Download and Install

Sign out & sign back in

If you’re using Gmail:

1. Sign out of Lavender Dashboard
2. Sign out of Gmail
3. Sign back into Lavender, then Gmail

If you’re using Outlook: Same steps as above — just swap Gmail for Outlook.

If you’re using Salesloft or Outreach:

1. Sign out of Lavender
2. Sign out of your integration
3. Sign back into both

For email count issues:
→ Disconnect & reconnect Salesloft/Outreach from Dashboard → Integrations
⏱ This will trigger a full historical sync (may take up to 24 hours).

Using HubSpot, Apollo, or Groove? Follow the same sign-out/sign-in process for those platforms too.

Step 2: Clear Cache & Restart

Clear your browser cache:

1. Sign out of Lavender
2. Clear your cache via browser settings
3. Sign back into Lavender

Restart your computer

Yes, seriously. This often resolves stuck processes or incomplete updates.

Step 3: Reinstall Lavender

1. Remove the Lavender extension from Chrome
2. Reinstall from install.lavender.ai
3. Reconnect integrations and toggle settings like Lavender Anywhere

💡 Don’t forget to revisit your Dashboard Settings after reinstalling!

🧠 Still Having Trouble?

We’re here to help!

Email support@lavender.ai with:

• A description of the issue (Gmail? HubSpot? Which part?)
• When it started
• Where you primarily use Lavender
• A screenshot or short video if you can!